Terms of Service

Last updated: 30 June 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website at tiltorbit.com (the "Site") operated by TiltOrbit OOD ("TiltOrbit", "we", "us" or "our"), and the provision of our digital marketing services. By accessing the Site, requesting a proposal or engaging us to provide services, you agree to be bound by these Terms. If you do not agree, you must not use the Site or our services.

Where we enter into a separate written agreement, statement of work or proposal with a client (each an "Engagement Agreement"), that document, together with these Terms, forms the contract between us. In the event of any conflict, the Engagement Agreement prevails over these Terms in respect of the specific Engagement it covers.

2. Definitions

• "Client" means the individual or legal entity that engages TiltOrbit to provide Services.
• "Services" means the digital marketing services provided by TiltOrbit, as described in section 3 and as further set out in the applicable Engagement Agreement.
• "Engagement Agreement" means the proposal, statement of work, order form or other written agreement describing the specific Services, deliverables, timelines and fees.
• "Deliverables" means the work product created by TiltOrbit for the Client under an Engagement Agreement.
• "Fees" means the amounts payable by the Client for the Services.
• "Confidential Information" has the meaning given in section 7.

3. Services Provided

TiltOrbit provides digital marketing services, which may include search engine optimisation (SEO) and content, paid media and advertising (PPC), social media management, branding and creative, web design and development, and analytics and conversion rate optimisation. The specific scope, deliverables, timelines and assumptions for each Engagement are set out in the relevant Engagement Agreement.

We will perform the Services with reasonable skill and care and in a professional manner consistent with industry standards. Unless expressly stated otherwise in an Engagement Agreement, our obligations are obligations of means and not of result; in particular, we do not guarantee specific rankings, traffic volumes, conversion rates, sales or other commercial outcomes, as these depend on factors outside our control, including third-party platforms, market conditions and Client actions.

4. Client Responsibilities

To enable us to perform the Services effectively, the Client agrees to:

• provide accurate, complete and timely information, materials, access, approvals and feedback as reasonably required;
• grant the access and credentials needed to relevant accounts, platforms, websites and analytics tools;
• ensure that all materials, content and instructions provided to us do not infringe the rights of any third party or violate any applicable law;
• obtain and maintain all necessary consents, licences and permissions in relation to materials supplied to us;
• comply with the policies and terms of any third-party platforms used in connection with the Services (such as advertising networks and social media platforms); and
• nominate a contact person with authority to make decisions and approve work.

Delays or failures by the Client to meet these responsibilities may affect timelines and outcomes, and TiltOrbit shall not be liable for any resulting delay or failure to perform.

5. Proposals, Fees & Payment Terms

Fees for the Services are set out in the applicable proposal or Engagement Agreement. Unless stated otherwise, Fees are exclusive of value added tax (VAT) and any other applicable taxes, which will be added where required by law. Quotes and proposals are valid for the period stated in them or, if none is stated, for 30 days from the date of issue.

Unless otherwise agreed in writing, invoices are payable within fourteen (14) days of the invoice date. Where an Engagement involves third-party media spend (for example, advertising budgets), such amounts may be invoiced in advance and are payable before the relevant campaigns commence.

If any undisputed invoice is not paid by its due date, we reserve the right to charge statutory default interest on overdue amounts in accordance with applicable Bulgarian law, and to suspend the Services until payment is received. The Client remains responsible for reasonable costs of recovering overdue amounts. We will give the Client reasonable notice before suspending Services for non-payment.

6. Intellectual Property

Subject to full payment of all applicable Fees, TiltOrbit assigns or licenses to the Client the intellectual property rights in the final Deliverables created specifically for the Client under an Engagement Agreement, to the extent necessary for the Client to use those Deliverables for their intended purpose. Until full payment is received, all rights in the Deliverables remain with TiltOrbit.

TiltOrbit retains all rights in its own pre-existing materials, tools, software, frameworks, methodologies, know-how and templates used in providing the Services ("TiltOrbit Materials"), including any improvements or developments to them. Where TiltOrbit Materials are incorporated into the Deliverables, TiltOrbit grants the Client a non-exclusive, perpetual licence to use them as part of the Deliverables.

Third-party materials (such as stock assets, fonts or licensed software) are subject to the licence terms of their respective owners, and the Client is responsible for complying with those terms.

Unless the Client requests otherwise in writing, TiltOrbit may reference the Client's name and logo and showcase non-confidential Deliverables and high-level results in its portfolio, case studies and marketing materials.

7. Confidentiality

Each party may receive information that is confidential to the other party ("Confidential Information"), including business plans, strategies, financial information, client data and any information that is marked as confidential or that ought reasonably to be considered confidential. Each party agrees to keep the other's Confidential Information secret, to use it only for the purposes of the Engagement, and to disclose it only to those of its personnel and advisers who need to know it and who are bound by equivalent obligations of confidentiality.

These obligations do not apply to information that is or becomes publicly available without breach, was already lawfully known, is independently developed, or is required to be disclosed by law or a competent authority. This section survives termination of the Engagement.

8. Warranties & Disclaimers

TiltOrbit warrants that it will provide the Services with reasonable skill and care. Except as expressly stated in these Terms or an Engagement Agreement, and to the maximum extent permitted by applicable law, the Services and the Site are provided "as is" and "as available", and TiltOrbit disclaims all other warranties, conditions and representations, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

TiltOrbit does not warrant that the Site will be uninterrupted, error-free or secure, or that any particular marketing result will be achieved. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable Bulgarian or EU law.

9. Limitation of Liability

Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the paragraph above, and to the maximum extent permitted by the laws of the Republic of Bulgaria:

• TiltOrbit shall not be liable for any indirect, incidental, special or consequential damages, or for any loss of profits, revenue, business, goodwill, anticipated savings or data, however arising; and
• TiltOrbit's total aggregate liability arising out of or in connection with an Engagement, whether in contract, tort (including negligence) or otherwise, shall not exceed the total Fees paid by the Client to TiltOrbit for the Services giving rise to the claim in the twelve (12) months preceding the event giving rise to the liability.

The Client acknowledges that the Fees reflect this allocation of risk and that the limitations in this section are reasonable.

10. Term & Termination

The term of each Engagement is set out in the applicable Engagement Agreement. Where an Engagement is for ongoing or retainer services without a fixed end date, either party may terminate it for convenience by giving at least thirty (30) days' prior written notice.

Either party may terminate an Engagement immediately on written notice if the other party commits a material breach that is not remedied within fourteen (14) days of written notice requiring remedy, or becomes insolvent, enters liquidation or is otherwise unable to pay its debts as they fall due.

On termination, the Client shall pay for all Services performed and costs reasonably committed up to the effective date of termination. Sections relating to intellectual property, confidentiality, limitation of liability and governing law survive termination.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) to the extent that the failure or delay is caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, epidemics or pandemics, government action, strikes, power or telecommunications failures, and outages or changes by third-party platforms. The affected party will notify the other promptly and use reasonable efforts to mitigate the effects. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected Engagement on written notice.

12. Governing Law & Jurisdiction

These Terms and any Engagement, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the Republic of Bulgaria. The parties submit to the exclusive jurisdiction of the competent courts of the city of Sofia, Bulgaria.

Where the Client is a consumer, nothing in these Terms affects the mandatory rights and protections available to the Client under applicable EU consumer protection law and the law of the Client's country of residence, and the Client may also be entitled to bring proceedings in the courts of that country.

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, business practices or legal requirements. When we do, we will revise the "Last updated" date above. Changes apply to use of the Site from the date they are posted. For active Engagements, changes to these Terms will not apply retroactively, and material changes affecting an ongoing Engagement will be agreed with the Client in writing where required.

14. Contact

If you have any questions about these Terms, please contact us:

TiltOrbit OOD
ul. Tsar Ivan Shishman 23, 1000 Sofia, Bulgaria
Telephone: +359 2 491 7820
Email: hello@tiltorbit.com